Privacy Policy

Introduction

Siam Tempo ("we", "us", "our") is committed to handling personal information responsibly. This policy explains what data we collect, why we collect it, and how it is used. Our workshop is located at 119 Phaya Thai Road, Ratchathewi, Bangkok 10400, Thailand.

If you have questions about this policy or about your personal data, please contact us at [email protected].

Data We Collect

When you contact us through the website form or by email, we may collect:

• Your name
• Your email address
• Your phone number (if provided)
• A description of your watch or repair enquiry

We also collect standard technical data through website analytics (if cookies are accepted), including approximate location, browser type, and pages visited. This data is not linked to your personal identity.

How We Use Your Data

We use the information you provide to:

• Respond to your enquiry about watch repair services
• Arrange drop-off and collection of your timepiece
• Update you on the progress of a repair
• Send a written service record after completed work

We do not use your contact details for marketing purposes without your explicit consent, and we do not sell or share your information with third parties for commercial use.

Legal Basis for Processing

We process your personal data on the basis of:

• Consent — where you have submitted a form or contacted us voluntarily
• Legitimate interest — for communicating about an active repair
• Contractual necessity — where we are carrying out a service you have agreed to

Data Retention

We retain contact information and service records for up to five years following the completion of a repair. This allows us to provide context if you return with the same piece. After this period, records are deleted securely. You may request earlier deletion at any time.

Data Protection Measures

Enquiry submissions are transmitted over an encrypted connection (HTTPS). Email correspondence is stored on a password-protected server. Paper service records held at the workshop are kept in a locked cabinet. We do not store payment card details.

Cookies

Our website uses cookies to understand how visitors interact with the site. You can manage cookie preferences at any time via the cookie consent banner or by visiting our Cookie Policy. Essential cookies are required for basic site function and cannot be disabled.

Third-Party Services

We may use Google Analytics to understand site traffic in aggregate. Google's data processing is governed by their own privacy policy. We do not share identifiable personal data with any third party without your consent, except where required by Thai law.

Your Rights

Under the Thai Personal Data Protection Act (PDPA) and applicable data protection principles, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent at any time
• Object to certain types of processing
• Request data portability where technically feasible

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

Children's Privacy

Our services are intended for adults aged 18 and above. We do not knowingly collect personal data from minors. If you believe a minor has submitted information through our site, please contact us and we will remove it promptly.

External Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.

Changes to This Policy

We may update this policy from time to time. Changes will be reflected by updating the "Last updated" date above. Continued use of the site constitutes acceptance of the updated policy.

Contact

For data-related enquiries: [email protected]
Siam Tempo · 119 Phaya Thai Road, Ratchathewi, Bangkok 10400, Thailand